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Frequently Asked Questions

Below you’ll find answers to the questions we’re asked most about the Wish + Win Lottery — from cost and prizes to eligibility and responsible play. If your query isn’t covered, contact us. For help with gambling concerns visit GambleAware or call 0808 8020 133 (8am–midnight). You must be 18+ to play.

The Wish+Win Lottery only accepts payment by monthly direct debit.

Every chance costs just £1.00 per draw and the amount debited will depend on the number of chances you have selected and on the number of Fridays between each payment, e.g.:

 - Playing 1 chance a week with 4 Fridays between your direct debit   collections will result in a £4 collection.

- Playing 1 chance a week with 5 Fridays between your direct debit collections will result in a £5 collection. 

- Playing 2 chances a week with 4 Fridays between your direct debit collections will result in a £8 collection. 

-  Playing 2 chances a week with 5 Fridays between your direct debit collections will result in a £10 collection.

You can choose from the 1st or 15th of the month. Your Direct Debit will be collected on your chosen date or next working day, and a schedule will be sent to you in advance.

Yes, you can only pay monthly by direct debit.

Unfortunately, Gift Aid cannot be claimed on funds raised through the lottery.

You can choose 6 numbers yourself or opt for a ‘lucky dip’ and the system will randomly select your lottery number(s).

Yes, you can change your numbers in the ‘manage my account’ area on the website or by contacting the team on 01276 40 50 60 open 9am – 5pm Monday to Friday.

Yes, you will receive a welcome letter via email with confirmation of your entry into the Lottery, along with your Direct Debit advance notification letter, date of first draw and your chosen lottery number(s). This will only be sent via post where no email address has been provided, or an email has been rejected.

You can contact our Lottery Helpline on 0330 002 1396 open 9am – 5pm Monday to Friday.

There is a draw every week on a Friday.

Each week you have the opportunity to win one of 8 cash prizes:

   - 1st Prize: £20,000

   - 2nd Prize: £1,000

   - Runner up prizes:

- 1 x £50

- 5 × £10

6 numbers between 1 and 49 are randomly selected. We will then check all of the eligible entries to see if any match the 6 or 5 numbers in any order. If all 6 numbers are matched, you will win £20,000 and if you match 5 numbers you will win £1,000. If more than one eligible entry matches, the prize pot will be split equally between each winning entry. What’s more, every week 6 lucky winners are randomly selected from all eligible entries who are guaranteed to win our runner up prizes.

The winners will be selected electronically using a random number generator, tested and approved by a Gambling Commission certified test house.

Following the draw for the guaranteed prizes, you will be notified by email where possible with funds subsequently deposited directly into your bank account. In the event of an undeliverable email you will be notified by post.

1st and 2nd prize winners will be notified by telephone, and confirmation and funds will be sent via BACS transfer once the applicable eligibility checks have taken place. It is important to keep your details up to date so we know where to send any winnings.

You can make updates at any time by managing your account online. Alternatively, you can contact us on 01276 40 50 60 open 9am – 5pm Monday to Friday.

Yes. Every Friday afternoon the results will be available online on the winner's tab.

From signing up you will be entered into the next available draw which could be between 20 and 30 working days later. This gives us time to complete the necessary administrative processes including payment verification, claiming the funds from your bank and the funds being received for the draw.

Yes, if the person claiming can prove to Make-A-Wish Foundation UK and our ELM’s reasonable satisfaction, that they are entitled to make the claim on behalf of the deceased Player’s estate. You can request this by contacting the team on 0330 002 1396 open 9am – 5pm Monday to Friday.

You can find the full terms and conditions of the Wish+Win lottery on the website here.

You can do this online via the ‘My account’ area, or by contacting the team on 01276 40 50 60 open 9am – 5pm Monday to Friday.

You can cancel your Direct Debit through your bank or contact us directly on 01276 40 50 60 or by emailing info@makeawish.org.uk.

You can contact our Lottery Helpline on 0330 002 1396 open 9am – 5pm Monday to Friday.

You can update your name, contact details, bank account details all through the ‘My account’ area on the website. Alternatively, please contact us on 0330 002 1396 between 9am – 5pm Monday to Friday.

Unfortunately, no. Only residents of Great Britain (England, Scotland and Wales) can play the Wish+Win Lottery as the licence only covers Great Britain. No entrants are permitted from other territories including Northern Ireland, the Channel Islands or the Isle of Man.

The weekly lottery is run by Make-A-Wish Foundation UK, and administered by Woods Group Ltd, Bumpers Way, Chippenham, Wiltshire SN14 6NG who are our appointed External Lottery Manager (ELM).

You must be 18 years old or over and live in Great Britain (England, Scotland and Wales) to enter the Wish+Win lottery or to claim a prize. Full terms and conditions apply and can be found on the lottery website.

If you're worried about the effects of gambling on you or someone you know, you can find information on the GambleAware website or you can call the National Gambling Helpline on 0808 8020 133. We encourage our supporters to gamble responsibly. For more information on responsible gambling, please visit the GambleAware website.

If you are gambling more than you want to, then you have the option to self-exclude yourself from future lotteries. If you would like to be excluded from future lotteries and raffles, please download, complete and return a self exclusion form to Make a Wish lottery Lansdowne House, Bumpers Way, Chippenham, Wilts, SN14 6NG. 

Alternatively, please call 01276 40 50 60. This exclusion will remain on record for a minimum of 6 months.

If you do not wish to hear about our lottery or other communications about gaming and you wish to self-exclude, please return this self exclusion form to Make a Wish lottery Lansdowne House, Bumpers Way, Chippenham, Wilts, SN14 6NG.

Alternatively, please call 0330 002 0285. This exclusion will remain on record for a minimum of 6 months.

Complaints will be handled in line with the Society’s Complaints and Disputes Procedure, which can be found here. Complaints that cannot be resolved by Society or its ELM will be escalated to a third-party Alternative Dispute Resolution entity approved by the Gambling Commission, such as IBAS.

We are really sorry. It’s certainly not our intention to cause any distress. We haven’t deliberately targeted anyone who has been going through something similar. If you need support, you can find it here.